About Our Organization

First-Class Customer Service 

We continually pursue exceptional organizational standards by:

• Empowering our workforce to excel.
• Valuing our customers through respectful, accurate, and professional service.
• Providing exceptional stewardship of public funds.
• Reviewing business processes with a focus on efficiency and cost effectiveness.

• Community
  • We are proud to be a partner of the Pinellas community. Collaboration, communication, and connections are the keys unlocking our strength and success.
• Service
  • Our service can – and does – make a difference in every day lives.
  • We utilize every opportunity to exceed the expectations of those we serve, our internal and external customers.
• Respect
  • We value our customers, partners, and team members and strive to treat others as they wish to be treated. We respect and follow the law. We respect ourselves as essential contributors to the PCTC community.
• Stewardship
  • Serving our community with quality resources by providing a dedicated workforce to carry out our Mission. We maintain a safe, efficient, and welcoming workplace. Through top-notch training, establishing honesty and integrity in fulfilling responsibilities, and recogninzing our team members are our most valuable asset, the PCTC cultivates a workforce committed to achieving our Vision.

From collecting property taxes to issuing driver licenses, our offices serve every resident of Pinellas County at one point or another. As an independently elected official who acts as the county’s chief revenue officer, the Pinellas County Tax Collector is responsible for collecting and distributing a variety of local taxes, including taxes on real estate, tangible personal property, and tourist development. Each year, we collect more than $1 billion in tax revenue, which we distribute to the Pinellas County Board of County Commissioners, the Pinellas County School Board, local cities, fire districts, and other taxing authorities. Our budget is approved annually by the Florida Department of Revenue.

Our organization also works as an agent for the Florida Department of Highway Safety and Motor Vehicles (FLHSMV). We issue driver licenses, identification (ID) cards, and titles and registrations for automobiles, trucks, mobile homes, and vessels. Additionally, we act as an agent for the Florida Fish and Wildlife Conservation Commission (FWC) by issuing hunting and fishing licenses and an agent for Florida Department of Agriculture and Consumer Services by issuing concealed weapon licenses. 

Our organization has been recognized with the 2013 Governor’s Sterling Award, 2016 Governor’s Sterling Sustained Excellence Award, and the 2020 Governor’s Sterling Award – Florida’s top honors for performance excellence. We make it a priority to find ways to do our work better, faster, and cheaper. To deliver customer-service excellence, our offices employ a knowledgeable workforce of 260 skilled tax specialists, accountants, and customer service representatives. We strive to make technology a key part of our business operations, offering online payment options, a modern call center, self-service registration renewal kiosks, and an online virtual assistant, Nolan. Customer service is our top priority, and we work each and every day to better serve Pinellas County and its citizens.